Technical Support Engineer Injazat Data Systems - United Arab Emirates

Technical Support Engineer

Injazat Data Systems - United Arab Emirates

Job description

KEY ACTIVITIES: End User Technical Support
 
Responds and resolves all assigned calls within prescribed SLA. Manages own workload; diagnoses and fixes the issues of end user systems related to:

• Operating Systems
• Internet Browsers (ie. Explorer)
• MS Office & MS products (Word, Excel, PowerPoint, outlook etc.)
• Local Area Network connectivity
• Wireless connectivity
• First Level Hardware diagnosis
• Printing issues
• Software Installation
• PC relocation and minor changes
• Peripheral device connectivity or device driver

• Complies with the service levels pertaining to end user support.
• Maintains the high energy level of self and keep up end user satisfaction by resolving their issues up to expected level.
• Works with third parties to resolve various technical issues.
• Updates Call Management System, clearly specifies progress and resolution details.

Resolves problems in accordance with prescribed process & procedures

Desired Skills and Experience

QUALIFICATIONS, EXPERIENCE AND SKILLS
 
Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field.
MCSE or CCNA certifications preferred.
(3 – 5) years’ experience in relevant field.
Good understanding of MS Windows 7 and other Microsoft client operating systems
Working and conceptual knowledge of networking basics.
Ability in managing end user’s expectations and keeping them satisfied.
Excellent team worker.
Proficient (Read, Write, Speak) in English and Arabic communication.

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