CRM Project Manager - Siebel - Banking Industry (Western, Eastern European or Arab Nationals only)

Leading local bank - United Arab Emirates

CRM Project Manager is responsible to implement / support the CRM projects based on best practice & industry standard.

Job Responsibilities:

Manage the end to end delivery of CRM projects ensuring of time, cost and quality.
Manage multiple projects across the different delivery units within IT and vendor.
Manage project finances
Manage stakeholders within IT and all business units.
Manage vendors engaged for CRM projects.
Ensure Quality implementation into Production.
Ensure SLA’s agreed with business are met.
Ensure operational documentation for CRM including operations, user guide, etc is up to date.
Provides assistance and advice to business users in the effective use of applications and information technology.
Identify opportunities that can improve efficiency of business processes.

Functional & Technical Knowledge of Siebel CRM with Banking experience
Excellent knowledge of Siebel OOB functionalities for Siebel Financials and call center modules
Excellent knowledge of Siebel Activity management
Excellent knowledge of Siebel Campaign management
Excellent knowledge of Siebel Service Request management
Good knowledge of Financial Account management
Ability to map business requirement with Siebel OOB functionalities
Basic knowledge of Infrastructure, Network, Firewalls, load balancing and monitoring tools
Over 8 years of experience with 5+ years of Project Management experience
3-5 years of end-to-end large scale Siebel implementation experience of 1000+ user base

Click here to apply for this job : https://ae.linkedin.com/jobs2/view/41619864?trk=jserp_job_details_text